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Improve Service, Free-Up
Staff
Many of the customers who call regarding
utility service share a similar set of informational and transactional
requests. AVR’s Interactive Voice Response (IVR) interface
module plugs your back-office into a system that automates
this basic account activity: checking account balances, getting
payment histories, reporting service interruptions, etc.
This lets you:
• Lower customer service costs, engaging
staff only when absolutely necessary
• Give customer more options for handling these basic
transactions
• Leverage this information into other modules and systems
for maximum accuracy
• Integrates with credit card and other payment modules
• Enables 24-hour a day, 7-day a week customer service
Give customers more options. Get real operational
savings. And do it with the premium service and support that
comes with the AVR name. Have a question about our IVR Interface
module? Contact us today.
Available
modules (learn more below):
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